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Live Customer Care Triage Dashboard

George Qiao built Care Desk Live, a customer care triage dashboard using Jev, a low-latency LLM from TypeSafe.

George Qiao@QiaoGeorge๐•
I got access to Jev, a new low-latency LLM from TypeSafe, so I built something real to find out what it's actually good for: a live customer care triage dashboard called Care Desk Live. Here's the loop: a customer complaint lands and gets written to MongoDB. A Change Stream fires on that insert and hands the document to Jev, which sorts it into a topic bucket with a confidence score. The verdict i
Sep 21, 2026X postsView on X
Customer complaints are written to MongoDB. A Change Stream sends each new document to Jev, which sorts it into a topic bucket with a confidence score.

Also filed under Triage & routing