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Live Chat Churn Preventer

Mahir built Churn Preventer, a tool that watches live support chats and sends each customer message to TypeSafe’s Jev with 11 questions. It uses the responses to guide how the support conversation should proceed.

Mahir@mahirb22𝕏
Jev is crazy. I built Churn Preventer - a tool that watches a live support chat. Each customer message goes to TypeSafe's Jev with 11 questions: how angry, what do they want, is it time to pitch? Angry: help them out, maybe offer them a discount. Irritated: no selling, just answer straight. Calm: continue the conversation, pitch an upsell. Happy: thank them, mention the next tier lightly. Whole ch
Sep 18, 2026X postsView on X
For angry customers, it recommends helping them and possibly offering a discount. For irritated customers, it recommends answering directly without selling; for calm customers, pitching an upsell; and for happy customers, thanking them and lightly mentioning the next tier.

Also filed under Triage & routing